Clik here to view.
The Cross-Channel Wake-up Call: Benchmark 2010
A consensus has been reached as to where to find more profitable customers: they are those troublesome consumers that cross channels. These consumers insist on engaging in activities that expose...
View ArticleClik here to view.
The 21st Century Store: The Search for Relevance
Every year, RSR takes a look at “the state of the store.” Our findings consistently show retailers understand the importance of creating a better in-store shopping experience for their customers....
View ArticleClik here to view.
Enabling Buy Anywhere – Get Anywhere: The Future of Cross-Channel
Empowered by new technologies, consumers now routinely use several channels to make a single purchasing decision. The compelling value of smart mobile technologies in particular is that they are with...
View ArticleClik here to view.
Keeping Up with the Mobile Consumer
By Nikki Baird & Steve Rowen While much has been made of consumer adoption of smart phones and the havoc it is wreaking on the retail enterprise, very little data exists as to how, exactly,...
View ArticleClik here to view.
The 21st Century Store Manager
Most retail store managers today are in a difficult position. Consumers have adopted mobile technologies at a very rapid pace. Store managers are now outnumbered and outgunned by consumers who are...
View ArticleClik here to view.
The 2012 Retail Store: In Transition
In the last few years, our continuing research on the “state of the store” has shown us that retailers increasingly understand the need to make the store more relevant. Customers are rapidly tilting...
View ArticleClik here to view.
Omni-Channel 2012: Cross-Channel Comes of Age
Download Report When RSR first started conducting cross-channel benchmarks, our going-in thesis involved testing whether retailers thought multi-channel retailing was an important priority. At the...
View ArticleClik here to view.
WFM 2013: The Store Employee in the Customer Age
Download Report Aside from the instant gratification that comes from taking a product home after a purchase, it’s the store employee that can make the difference to the in-store experience. Most...
View ArticleClik here to view.
Retail Payments: When the Future Becomes Now
Download Report In three years’ time, retailers expect mobile and digital payments to catapult from almost nothing to a major piece of their payments environment. But they aren’t looking to their...
View ArticleClik here to view.
The Relevant Store in the Digital Age: Benchmark 2013
Download Report As stores try to find their way in a brand new digital world, we asked retailers to candidly share their experiences. Key Findings Retail Winners see stores helping to compete with the...
View ArticleClik here to view.
Supply Chain Execution 2014: Making Omni-Channel Profitable
Download Report The retail supply chain as it currently exists was designed to support a cost structure and a business model that is rapidly becoming obsolete: a store-only model. Given the supply...
View ArticleClik here to view.
What’s In Store for Stores? Benchmark Report 2014
Download Report In the midst of retail’s Reset Moment, retailers are finally starting to funnel technology back into their stores. So far, the safe bets are associated with labor productivity and...
View ArticleClik here to view.
Omni-Channel Retail 2014: Double Trouble
Download Report Consumers now expect to begin and end their shopping experience in the digital domain, or augment their store experience with digital mobile. It’s no longer an option. It’s a...
View ArticleClik here to view.
Retail Payments: Consumer Control and the Need for Speed
Download Report When it comes to payments, times are changing. Fast. Retailers find themselves in an uncertain world, with little certainty on the horizon: after a few rough years of data breaches,...
View ArticleClik here to view.
Commerce Convergence: Closing the Gap Between Online and In-Store
Download Report Retail is not about channels, it’s about solving problems. Retailers already understand that the digital realm needs to influence all consumer touchpoints, and support all aspects of...
View ArticleClik here to view.
Pricing 2015: Learning to Live in a Dynamic, Promotional World
Download Report When it comes to pricing, retailers stand at the intersection of many crossroads. They believe their promotions are effective, even though they don’t have a lot of measures in place to...
View ArticleClik here to view.
Empowering the Store Employee: Benchmark 2015
Download Report In recent years, the omni-channel world has turned retail on its ear. But after all the innovation, retailers have spoken: the store is back – and employees are going to be a key driver...
View ArticleClik here to view.
The Internet Of Things In Retail: Great Expectations
Download Report The Internet of Things (IoT) in retail has had such a large amount of hype and an awful lot of buzz around it that many people don’t even know what it really means. Many of the...
View ArticleClik here to view.
Retail Supply Chain Execution: New Requirements To Meet New Demand
Download Report Shoppers don’t care about channels anymore. And retailers admit they have to rethink their supply chain strategies from the ground up as a result. In this newest benchmark report, we...
View ArticleClik here to view.
Home Delivery: Retailers’ Brave New World
Download Report Home delivery, long a dormant and specialized activity for retailers selling large durable goods like furniture and appliances, is experiencing a renaissance, driven increasingly by...
View Article