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Omni-Channel Retail 2014: Double Trouble
Download Report Consumers now expect to begin and end their shopping experience in the digital domain, or augment their store experience with digital mobile. It’s no longer an option. It’s a...
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Retail Payments: Consumer Control and the Need for Speed
Download Report When it comes to payments, times are changing. Fast. Retailers find themselves in an uncertain world, with little certainty on the horizon: after a few rough years of data breaches,...
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Commerce Convergence: Closing the Gap Between Online and In-Store
Download Report Retail is not about channels, it’s about solving problems. Retailers already understand that the digital realm needs to influence all consumer touchpoints, and support all aspects of...
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Pricing 2015: Learning to Live in a Dynamic, Promotional World
Download Report When it comes to pricing, retailers stand at the intersection of many crossroads. They believe their promotions are effective, even though they don’t have a lot of measures in place to...
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Empowering the Store Employee: Benchmark 2015
Download Report In recent years, the omni-channel world has turned retail on its ear. But after all the innovation, retailers have spoken: the store is back – and employees are going to be a key driver...
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The Internet Of Things In Retail: Great Expectations
Download Report The Internet of Things (IoT) in retail has had such a large amount of hype and an awful lot of buzz around it that many people don’t even know what it really means. Many of the...
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Retail Supply Chain Execution: New Requirements To Meet New Demand
Download Report Shoppers don’t care about channels anymore. And retailers admit they have to rethink their supply chain strategies from the ground up as a result. In this newest benchmark report, we...
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Home Delivery: Retailers’ Brave New World
Download Report Home delivery, long a dormant and specialized activity for retailers selling large durable goods like furniture and appliances, is experiencing a renaissance, driven increasingly by...
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Digital Divergence: The Future of Digital Commerce
Download Report This is our 6th consecutive report on eCommerce. Within, retailers steadfastly tell us that — despite the best intent — digital convergence is still a long ways off. However, things get...
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Mobile In Retail: The New Normal
Download Report Are retailers and consumers finally aligned regarding the value of mobile technologies as an important component of the shopping experience? That’s the question that this study seeks to...
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